Step-by-Step Guide

1 Log in to the Barracuda Email Gateway Portal

Access the portal using your Microsoft 365 credentials.

[Screenshot: Barracuda login page]

2 Switch to the Shared Mailbox

Click on your profile icon and select the shared mailbox from the dropdown menu.

[Screenshot: Mailbox selection dropdown]

3 Access the Quarantine Inbox

Navigate to the "Quarantine" section in the main menu.

[Screenshot: Quarantine inbox view]

4 Release the Email

Select the email(s) you want to release and click the "Release" button. Confirm the action when prompted.

[Screenshot: Release confirmation]

You must have the necessary permissions to access the shared mailbox
Released emails will be delivered to the shared mailbox's inbox
All users with access to the shared mailbox will be able to see the released emails
If you frequently receive emails from a particular sender, consider adding them to the shared mailbox's Allow List

How to Release Emails for a Shared Mailbox