Get complete protection and support with Total Care
Total Care adds advanced security features and comprehensive IT management to your existing Perfect Care package, providing the highest level of protection and support for your business.
| Feature | Basic Care | Essentials Care | Perfect Care | Total Care |
|---|---|---|---|---|
| Core Support Features | ||||
| Discovery reportWe will perform an audit of your environment and provide feedback on what we find, referencing best practise improvements and recommendations to get the most from your IT. | ✓ | ✓ | ✓ | |
| Multi devices supportWe support your employees no matter how many work devices they have. From desktops, laptops, to tablets and smartphones. | ✓ | ✓ | ✓ | |
| Office peripherals supportWe support all your office devices, like printers, routers, switches, and wireless access points. | ✓ | ✓ | ✓ | |
| Fast less than 30 minute responseNo more waiting for assistance. Log a ticket and we promise to assign an engineer and get working on it in less than 30 minutes. | ✓ | ✓ | ✓ | |
| Cloud Antivirus (EDR)All your devices protected from malware with our cloud antivirus solutions. | ✓ | ✓ | ✓ | |
| Additional Features | ||||
| Phone email and portal supportSupport is available via phone, email or our client portal. If you email or leave an answer machine message our system will automatically log a ticket for you. | ✓ | ✓ | ||
| Quarterly strategic reviewEvery 3 months we will assess and review your support, systems health and needs. Your account manager will share our findings and recommendations during an online call. | ✓ | ✓ | ||
| Cloud password managerAll your employees will have access to our encrypted cloud password manager to keep their passwords safe and your company protected. | ✓ | ✓ | ||
| Cloud email signaturesKeep all your employees email signatures up-to-date and consistent across devices. | ✓ | ✓ | ||
| Cloud mailbox threat protectionProtect Microsoft 365 against advanced threats like business email compromise and credential phishing. Automatically investigate and remediate attacks. | ✓ | ✓ | ||
| Cloud mailbox backup for 365Back up all your Teams, Exchange, SharePoint, and OneDrive data, and choose full or granular restore depending on your specific needs. | ✓ | ✓ | ||
| Essential web content filteringA cloud-based content filter to block access to nefarious sites and web addresses. The system can also block access to sites on request, no matter where employees are working. | ✓ | ✓ | ||
| Advanced web content filteringEnhanced web content filtering with additional categories and granular control over website access. | ✓ | |||
| Cyber security awarenessOur cyber security awareness training solution will train and regulary test your employees, giving them the knowledge to keep your company safe. | ✓ | |||
| Cyber security monitoringWith our cyber security monitoring solution, we are constantly looking for cyber breaches and threats. | ✓ | |||
| Policies manager solutionKeep all your company policies up-to-date and make sure all your employees read them, with our cloud policies manager solution. | ✓ | |||
| IT policy & annual reviewWe can create and write an IT policy for your company to match your IT systems. Then we will do an annual review. | ✓ | |||
| Monthly vulnerability scanIt's important to regularly test the perimeter of your network to ensure that there are no exposed threats. Vulnerability scans test for and highlight threats so they can be fixed. | ✓ | |||
| Server care*If you have a server(s) we will monitor and maintain it. This includes 24/7 server monitoring by our system, security patches and reboots as required. | ||||
| Access to PAYG 24/7 support*If your team works outside normal working hours we can provide access to first line engineers 24/7. You only pay if you raise a ticket out of hours. | ||||
* Server care and PAYG 24/7 support are priced separately based on your specific requirements.
Contact your account manager to discuss upgrading to Total Care.